I am a health services researcher and educator whose work focuses on how healthcare systems can better support meaningful participation among Medicare beneficiaries, particularly those with complex health and social needs.
My research uses nationally representative Medicare data and quantitative and qualitative methods to study patient activation, digital healthcare participation, healthcare navigation, and how individual, social, and healthcare system factors shape people's ability to engage in their care.
Before entering academic research, I spent nearly two decades in healthcare leadership, including roles in analytics, population health, and strategy. That experience continues to shape the questions I study and how I approach research and teaching. In the classroom, I draw on that experience to help graduate students connect evidence and analytics to the real-world decisions healthcare leaders face.
Research Areas
My research focuses on four interconnected areas examining how Medicare beneficiaries access, navigate, and participate in healthcare.
🏥 Healthcare Delivery & Medicare Populations
Understanding how healthcare systems and coverage arrangements shape care for Medicare beneficiaries, particularly those with complex health and social needs.
🤝 Healthcare Participation & Self-Management
Examining the individual, social, and healthcare system factors that shape patients' ability to engage in and manage their care.
📱 Digital Healthcare Participation
Examining the gap between digital access and the use of technology to communicate with providers, navigate care, and manage health.
🧭 Medicare Navigation & Insurance Literacy
Understanding how information, insurance literacy, and administrative complexity shape beneficiaries' ability to navigate Medicare and make healthcare decisions.